Help
Frequently Asked Questions (FAQs)
1. How do I purchase game footage?
To purchase game footage from a recruiting event, follow these steps:
- Navigate to our Event Footage page.
- Select the event you participated in.
- Choose the game footage package you wish to purchase.
- Complete the checkout process.
2. Can I get a refund if part of the game was missed?
Yes, if a portion of the game footage is missing or not filmed, we will provide a partial refund. Please report the issue by contacting us through our Support Form. Full refunds are provided for accidental purchases of the wrong team or event footage.
3. How do I report an issue with my order?
To report any issues with your order (missing footage, wrong event, etc.), fill out our Order Support Form with the details of your purchase, including the event name, game, and team. We will review your request and respond within 2 business days.
4. How long does it take to receive my footage?
Game footage is typically available within 2-7 business days after the event concludes. You will receive an email with a link to download your footage once it becomes available.
5. Can I edit my footage after purchasing it?
Yes, you are free to edit the footage you purchase. Starlight also offers professional video editing services for highlight reels. To learn more about this service, visit our Video Editing Services page.
6. Where can I upload my footage?
While Starlight does not allow users to upload content directly to our site, you are free to upload your purchased footage to any external platform such as YouTube, Facebook, or Hudl.
7. What should I do if I purchased footage for the wrong event?
If you accidentally purchased the wrong footage, please report the issue via our Support Form. We will issue a full refund once the mistake is verified.
8. How do I contact customer support?
For any additional inquiries, you can contact us directly via email at support@starlighttv.net or through our Contact Page. We aim to respond to all queries within 24-48 hours.
Video Editing Services
If you would like Starlight to create a professional highlight reel from your footage, visit our Video Editing page for pricing and options. We offer custom edits tailored to your recruiting needs.
Refund and Return Policy
- No Refund Policy: In most cases, we do not offer refunds for purchased footage. Exceptions include:
- Missing footage from the event (partial refund).
- Accidental purchase of footage from the wrong team or event (full refund).
Privacy and Data Security
We take the privacy of our users seriously. To learn more about how we collect, store, and use your data, please visit our Privacy Policy. Starlight collects names, emails, and phone numbers solely for transaction and service-related purposes.
Legal Terms
For all legal matters, including terms of service, ownership of footage, and licensing restrictions, please refer to our Terms of Use.
Contact Us
Still have questions? Reach out to us through one of the following methods:
- Email: support@starlighttv.net
- Contact Form: Submit a Ticket
- Phone: (561) 762-3738